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Ruweida
Reviewed by Ruweida
 
4.5
Ruweida
Reviewed by Ruweida
 
4.0
More..
Home Call Centres Call Centres Discovery Call Centre

Discovery Call Centre Hot

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4.1 (28 Reviews)

    Discovery Call Centre http://yowzit.com/za/index.php?option=com_con...
    We are a leading financial services institution founded on the principles of consumer engagement and wellness. Our approach to financial products is highly differentiated and involves integrating our ...
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    We are a leading financial services institution founded on the principles of consumer engagement and wellness. Our approach to financial products is highly differentiated and involves integrating our entire product range with our science-based wellness programme, Vitality. The integration with Vitality has enabled us to improve our competitive position by offering unique products with better benefits and at a lower price than our competitors.
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    User reviews

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    Average user rating from: 28 user(s)

    Overall Rating 
     
    4.1
    Time in Queue 
     
    3.9  (28)
    Quality of Agent 
     
    4.2  (28)
    Quality of Information 
     
    4.3  (28)
    Request was effectively addressed  
     
    4.0  (28)
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    Ratings (the higher the better)
    • Time in Queue
    • Quality of Agent
    • Quality of Information
    • Request was effectively addressed
    Comments
    i never have to stand all day... love their service.
    Overall Rating 
     
    4.3
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    3.0
    Gboru Markson Reviewed by Gboru Markson February 27, 2014
    Top 500 Reviewer  -   View all my reviews (15)

    good.

    i never have to stand all day... love their service.

    Was this review helpful to you? 
    fast, efficient service. Knowleagable consultants.
    Overall Rating 
     
    4.3
    Time in Queue 
     
    5.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    4.0
    Vijen Maharaj Reviewed by Vijen Maharaj February 25, 2014
      -   View all my reviews (1)

    great service

    fast, efficient service. Knowleagable consultants.

    Was this review helpful to you? 
    Definitely cannot complain. Service is great, time to get assistance was quick. Agent was very helpful and knowledgeable.

    My queries were resolved with just one phone call.
    Overall Rating 
     
    4.0
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    4.0
    Puvan Reviewed by Puvan January 24, 2014
    Top 100 Reviewer  -   View all my reviews (35)

    Great service

    Definitely cannot complain. Service is great, time to get assistance was quick. Agent was very helpful and knowledgeable.

    My queries were resolved with just one phone call.

    Was this review helpful to you? 
    Unlike most call centers,I have to say that Discovery call centre is quick and efficient.I have had to deal with the call centre several times ranging from queries to changing my address,and every time, the consultant was courteous,knowledgeable and handled my queries efficiently.Thumbs up to the Discovery call centre
    Overall Rating 
     
    4.0
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    4.0
    Krishnee Reviewed by Krishnee August 26, 2013
    Top 50 Reviewer  -   View all my reviews (148)

    Top Service

    Unlike most call centers,I have to say that Discovery call centre is quick and efficient.I have had to deal with the call centre several times ranging from queries to changing my address,and every time, the consultant was courteous,knowledgeable and handled my queries efficiently.Thumbs up to the Discovery call centre

    Was this review helpful to you? 
    I have always had excellent service from the Discovery call centre they have dealt with my queries and have always been efficient and knowledgeable
    Overall Rating 
     
    4.8
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0

    Good Service

    I have always had excellent service from the Discovery call centre they have dealt with my queries and have always been efficient and knowledgeable

    Was this review helpful to you? 
    It sad calling in for help and all i got was being transferred from one agent to another. at the end, i was still not helped.
    Overall Rating 
     
    1.5
    Time in Queue 
     
    2.0
    Quality of Agent 
     
    2.0
    Quality of Information 
     
    1.0
    Request was effectively addressed  
     
    1.0
    Boitumelo Reviewed by Boitumelo August 08, 2013
    Top 500 Reviewer  -   View all my reviews (2)

    Pillar to Post

    It sad calling in for help and all i got was being transferred from one agent to another. at the end, i was still not helped.

    Was this review helpful to you? 
    i am not happy with their service especially their outsource company MBD
    Overall Rating 
     
    2.8
    Time in Queue 
     
    1.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    2.0
    khomotso Reviewed by khomotso July 31, 2013
    Top 500 Reviewer  -   View all my reviews (6)

    poor

    i am not happy with their service especially their outsource company MBD

    Was this review helpful to you? 
    They very Professional and helpful like the service very impressed. all smiles :)
    Overall Rating 
     
    4.8
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Thuli Buthelezi Reviewed by Thuli Buthelezi July 24, 2013
    Top 50 Reviewer  -   View all my reviews (167)

    Very Professional

    They very Professional and helpful like the service very impressed. all smiles :)

    Was this review helpful to you? 
    I LIKE THE WAY THEY DO THINGS U DNT HOLD TOO MUCH
    Overall Rating 
     
    4.3
    Time in Queue 
     
    4.0
    Quality of Agent 
     
    4.0
    Quality of Information 
     
    4.0
    Request was effectively addressed  
     
    5.0
    Reviewed by Zethu Khona July 23, 2013
    View all my reviews (1)

    CALL CENTRE

    I LIKE THE WAY THEY DO THINGS U DNT HOLD TOO MUCH

    Was this review helpful to you? 
    Discovery's callcentre has definitely changed for the better. With the increased number of options, it makes your query much easier to be resolved, they are extremely busy though and sometimes you hold on for abit. I certainly love that the consultants have an extensive knowledge of their products and benefits, saves alot of time when people know what they are speaking about and understand well.
    Overall Rating 
     
    4.5
    Time in Queue 
     
    3.0
    Quality of Agent 
     
    5.0
    Quality of Information 
     
    5.0
    Request was effectively addressed  
     
    5.0
    Gesh Reviewed by Gesh April 18, 2013
    Top 100 Reviewer  -   View all my reviews (27)

    Way to go Discovery! :)

    Discovery's callcentre has definitely changed for the better. With the increased number of options, it makes your query much easier to be resolved, they are extremely busy though and sometimes you hold on for abit. I certainly love that the consultants have an extensive knowledge of their products and benefits, saves alot of time when people know what they are speaking about and understand well.

    Was this review helpful to you? 
     
    View all user reviews